Privacy Policy

About this policy

Xpanded Concepts Pty Ltd (ABN 83 668 995 079) ("Xpanded Concepts", "we", "us") provides building and pest inspections, building design and healthy-home testing (including mould, EMF, lead and methamphetamine testing) across the Sunshine Coast, Brisbane and Gympie, as well as online consultations and healthy-home product recommendations. This policy explains how we handle personal information collected through xpandedconcepts.com, by phone, by email and through product orders. We aim to follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiry forms: your full name, phone number, email address, the suburb of the inspection, the service you need, and anything you write about the job.
• Phone calls: when you call a number shown on our website, a call tracking service records the number you called from and the time and length of the call. Calls may also be recorded so we can follow up your enquiry accurately.
• Product orders: the details you enter on our product order forms, and payment details processed by Stripe when you buy through a payment link. We do not see or store your full card number.
• Website use: pages visited, how you arrived (for example a Google search or ad), your device and browser type, and an approximate location based on your IP address, collected by cookies and similar technologies.
• Inspection jobs: the property address, access arrangements (for example agent or tenant contact details), photos and findings recorded in our reports, and payment details.

You can contact us without giving your name, but we cannot quote or book an inspection without contact details.

Why we use it

We use your information to respond to your enquiry, quote and book inspections and consultations, carry out the work and deliver reports, process product orders, and keep records of jobs. We use website and call data to understand which pages and ads bring enquiries, and to improve the website. We do not send marketing emails or SMS. We only contact you about your enquiry or job.

Who we share it with

We do not sell personal information. We share it only with service providers who help us run the business:

• Smart Local, which builds and manages our website and advertising
• Vercel, which hosts the website
• Resend, which delivers enquiry form emails to us
• Google (Analytics, Tag Manager and Ads), which measures website visits and advertising results
• WildJar, which provides call tracking
• Cognito Forms, which runs our product order forms
• Stripe, which processes online payments
• Our job management and report software, testing laboratories that analyse samples (for example mould or lead), and subcontractors who help with a job

Some product links go to partner websites (for example AIRES Tech). Those partners may record that you came from our site, and their own privacy policies apply.

We may also share information when you ask us to (for example with your conveyancer or agent), or when the law requires it.

Overseas providers

Vercel, Resend, Google, Cognito Forms and Stripe may store or process information outside Australia, mainly in the United States. WildJar stores its data in Australia.

Cookies and analytics

Our website uses cookies from Google Analytics, Google Tag Manager and Google Ads, and a call tracking script, to count visits and enquiries and to show the tracking phone number. These cookies do not tell us who you are. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Storage and security

Enquiries are kept in our email and our job management software. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it for 7 years after the job (2 years for enquiries that do not become a job), then delete or de-identify it unless the law requires us to keep it longer.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you. If you have a privacy concern or complaint, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Xpanded Concepts Pty Ltd

Email: info@xpandedconcepts.com

Phone: 07 3523 6415

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.